Payment of Fees

Prices stated are per delegate and exclude taxes. All course fees must be paid by the due date stated on the invoice.

Bookings are confirmed upon receipt of a completed booking form. Full payment is due by the date stated on the invoice. Where payment has not been received by the due date, Cenerva reserves the right to cancel the booking and reallocate the place, without prejudice to its right to recover any fees outstanding. Delegates are responsible for the payment of additional accommodation and all other expenses incurred at the venue. These costs must be settled by the delegate directly with the hotel.

Cancellations

Cancellations must be submitted in writing. Cancellations received more than 30 days before the start of a Master Class will be refunded in full, less an administrative charge of 10% (plus VAT where applicable). No refund will be issued for cancellations received 30 days or fewer prior to the start of a Master Class. At Cenerva’s sole discretion, a credit towards a future Master Class may be offered in such cases. Delegate substitutions are permitted at any time, provided written confirmation is received by email or post before the course start date.

Non-attendance

Non-attendance does not constitute cancellation. Full course fees remain payable in the event of non-attendance, and no refund will be made. Delegates who have not cancelled in accordance with the cancellation policy above remain liable for the full course fee.

Changes to Programme or Venue:

Cenerva reserves the right to make changes to or cancel its published course due in part or in full to unforeseen circumstances or insufficient numbers. Cenerva will make all reasonable efforts to notify delegates of any necessary changes in good time and if necessary to reschedule or to relocate the Master Class. Delegates will be entitled to a refund of the course fee if the course is cancelled or is changed to a date or location which is not acceptable to the delegate. Cenerva will have no liability to delegates for damages of any nature arising from the cancellation of a course or from a change in its date, its location or its speakers.

Data Protection:

The personal information provided by you or your organisation as part of your attendance will be held on a database and used to facilitate your attendance at the course. This information may subsequently be used by Cenerva to advise you, or others suggested by you, of relevant courses or services provided by the company.

Please be assured that Cenerva does not share any such information with external companies.