Estudo de caso: O papel central da Cenerva na implementação bem-sucedida das reformas da comutação automática
In July 2019, major reforms were introduced in the UK to simplify the process for consumers to switch mobile phone providers. These auto-switch reforms, mandated by telecoms regulator Ofcom, enabled customers to easily request a porting code or cancel their mobile contract via a simple free text message. Previously, customers often had to phone [...]