Prices stated are per delegate and exclude taxes. All course fees must be paid by the due date stated on the invoice. All course fees must be paid by the due date stated on the invoice.

All bookings are provisional and will only be confirmed once payment has been received. Cenerva reserves the right to reallocate places if full payment has not been received. Delegates are responsible for the payment of additional accommodation and all other expenses incurred within the hotel. These costs should be settled by the delegate directly with the hotel.

Cancellations: Cancellations received in writing up to 30 days before the start of the Master Class will be refunded in full less an administrative charge of 10% (+ VAT where relevant). We are unable to refund cancellations received 30 days or fewer prior to the start of a Master Class. However, in such cases and at Cenerva’s discretion, a place may be offered at a later Master Class. Delegate substitutions may be made at any time, though confirmation of any changes must be received by email, fax or post prior to the start of a course.

Non-attendance: In the event of non-attendance, full course fees will remain payable and no refunds will be made.

Changes to Programme: Cenerva reserves the right to make changes to or cancel its published course due in part or in full to unforeseen circumstances or insufficient numbers. Cenerva will make all reasonable efforts to notify delegates of any necessary changes in good time and if necessary to reschedule the Master Class. Delegates will be entitled to a refund of the course fee if the course is cancelled or is changed to a date or location which is not acceptable to the delegate. Cenerva will have no liability to delegates for damages of any nature arising from the cancellation of a course or from a change in its date or its speakers.

Data Protection: The personal information provided by you or your organisation as part of your attendance will be held on a database and used to facilitate your attendance at the course. This information may subsequently be used by Cenerva to advise you, or others suggested by you, of relevant courses or services provided by the company.

Please be assured that Cenerva does not share any such information with external companies.