Following a review considering the performance evaluation of mobile broadband systems for 4G and 5G networks, the Malaysian Communications and Multimedia Commission (MCMC) has published a Public Inquiry Report regarding the mandatory standards for quality of service (MSQoS) for ‘Wireless Broadband Access Service’.

In its report, the MCMC set out plans to revise the MSQoS by establishing two sets of ‘Key Quality Indicators’ (KQI), namely the ‘Mandatory KQI’ – which monitor and enforce the parameters in the standards – and the ‘Monitoring KQI’ – which keep track of the parameters for improvement purpose. According to the regulator, generally the Monitoring KQIs apply specifically to 5G network operating in the IMT frequency band 703MHz-743MHz, 3.4GHz-3.6GHz and 26.6GHz-28.1GHz, which are currently undergoing migration from a single wholesale network (SWN) model to a dual network model.

Having launched a consultation on its plans with regards to MSQoS back in October, the regulator has said it is now of the view that the proposed revision of the MSQoS for Wireless Broadband Access Service ‘will ensure enhancements to existing levels of quality of service by the service providers and further improve consumers’ experience’. A final determination on the revised standards are now expected to be published within 45 days from the conclusion of the public inquiry report, and will come into effect from 1 April 2024.

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