Case Study: Cenerva’s Central Role in the Successful Implementation of Auto-Switch Reforms

In July 2019, major reforms were introduced in the UK to simplify the process for consumers to switch mobile phone providers. These auto-switch reforms, mandated by telecoms regulator Ofcom, enabled customers to easily request a porting code or cancel their mobile contract via a simple free text message. Previously, customers often had to phone [...]

By |2023-10-25T17:57:35+01:00October 25th, 2023|Number Portability, Telecoms Regulation|0 Comments

Sharing Global Expertise in Mobile Number Portability

Malawi’s mobile number portability (MNP) plans highlight key learnings for other nations The Malawi Communications Regulatory Authority’s (MACRA) approach to the introduction of mobile number portability in the local market provides a positive example for other nations considering their own MNP implementations. As MNP is already available to over half of the global population, [...]

By |2023-02-20T10:48:15+00:00February 20th, 2023|Africa, Number Portability|0 Comments

Why Malaysia Needs to Improve Its Number Portability Processes

Mobile number portability (MNP) was implemented in Malaysia in 2008, enabling customers to switch mobile service providers while keeping their existing phone number. MNP increased competition and service levels among operators, as they had to work harder to retain customers who now had the freedom to change providers if they were not satisfied with their [...]

Cenerva Shares Expertise in Number Portability

The Malaysian telecommunications market is underpinned by its strong economic fundamentals and has a flourishing mobile market with four major network operators, plus a dominant fixed-line provider. In December 2020 the Malaysian Communications and Multimedia Commission (MCMC) issued a public consultation on the implementation of Fixed Number Portability (FNP) in Malaysia. The findings of this public consultation have now been published.

By |2022-05-09T19:30:32+01:00August 5th, 2021|Number Portability|0 Comments

Cenerva to the Rescue: Mobile Number Portability Flopped Big Time in Bangladesh

Sad to read of the media furore publicly criticising the Bangladesh mobile number portability service and the BTRC. The issues that have been reported suggest that the original implementation programme run by the operators was very poorly executed. It is a great shame the public credibility of the Bangladesh mobile number portability service and the BTRC are being damaged by the public infighting between the different stakeholders being fuelled by the media.

By |2021-11-08T20:53:02+00:00March 11th, 2021|News, Number Portability|0 Comments

Cenerva helps implement UK mobile switching changes

Since 1st July 2019, mobile users in the UK have been able to switch providers, obtain information, or cancel their service, using a simple SMS message. The new SMS switching service, sometimes called “auto-switch”, was mandated by the UK regulator, Ofcom, and implemented by industry through a coordinated programme managed by Cenerva. Partner, Chris Taylor, [...]

By |2019-12-18T12:25:01+00:00December 18th, 2019|Number Portability|0 Comments

New MNP system speeds up process

Mobile operators must shorten the time they take to process a mobile number portability (MNP) request for porting a phone number to the customer's new operator to a maximum of two calendar days, instead... Read more:

By |2018-08-10T10:55:00+01:00January 28th, 2017|Number Portability|0 Comments

Mobile phone customers in PNG given flexibility to retain their numbers when switching to other networks

Customers of mobile communication service in Papua New Guinea will be able to retain their mobile numbers when switching to other network operators of their choice. This will be realised when the National Information and Communications Technology Authority (NICTA) concludes the process of introducing mobile number portability in the country. NICTA Chief Executive Officer Charles [...]

By |2018-08-10T10:55:08+01:00January 28th, 2017|Number Portability|0 Comments
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